PanelBot
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AI live chat for cPanel & DirectAdmin hosts

Resolve hosting tickets before your team clocks in.

PanelBot lives in your WHMCS or Blesta portal, reads the real cause across cPanel and DirectAdmin, and fixes the safe ones right in the chat. Your team gets the rest with the work already done.

Start 14 day trial See how it works
  • 14 day trial
  • Cancel anytime
  • Live in your portal in minutes
Diagnosed · DKIM missing
Resolved in 8 min
8 in 10
Routine tickets resolved in chat

Mail, DNS, panels, backups, malware, WordPress. Hundreds of fixes built in from years of real tickets.

14 days
Trial on every plan

Run it on your own WHMCS or Blesta portal before you commit. Cancel anytime.

2 panels
cPanel and DirectAdmin

Deepest coverage on cPanel, with DirectAdmin support for the common hosting paths.

24/7
Portal coverage

The widget stays useful after your shift ends, then files a ticket if nobody is online.

Works inside the tools your customers already use

Real tickets

The boring L1 flood, handled in the chat

Pick a ticket your team answers every day. PanelBot reads the real cause and fixes the safe ones before anyone looks.

My email is going to spam

Read-only checks it ran

  • mail-queue
  • spf-check
  • dkim-lookup
Resolved DKIM published in chat Handled in chat, no human needed

My site shows a 500 error

Read-only checks it ran

  • error-log
  • php-version
  • plugin-scan
Resolved Rolled to PHP 8.2 Handled in chat, no human needed

My DNS change is not showing

Read-only checks it ran

  • resolver-sweep
  • ttl-lookup
Explained No change needed Answered in chat, no ticket opened

I got a malware warning

Read-only checks it ran

  • malware-scan
  • signature-match
Resolved 3 files cleaned Handled in chat, no human needed

My site is suddenly slow

Read-only checks it ran

  • resource-usage
  • top-processes
Escalated Sent to your team with the diagnosis Routed to your team, nothing for them to chase

What it does

AI support for web hosting companies, not a generic bot

One assistant that lives in the portal, speaks hosting, and knows when to stop and ask.

portal.yourhost.com / clientarea

In the portalEmbedded in your WHMCS or Blesta client area. The customer is already signed in, so their services and active server come with every question.

Hosting-aware answers

Reads the real cause across mail, DNS, PHP, backups, and malware, in plain language.

Read-only by default

Diagnostics run on their own. Anything that changes a state waits for a yes, and is logged.

Live handoff, full context

Your team takes over in the live Chat Dashboard, transcript, server, and findings already attached.

See all features

How it works

AI first. Human second. Ticket always.

A three stage waterfall, so the customer is never stranded and your team never loses the case.

  1. 01
    AI first

    AI handles the first attempt

    Read-only diagnostics and a real answer. Most routine L1 cases close here, with 8 to 9 of every 10 routine tickets resolved in the chat.

  2. 02
    Human second

    Live handoff to the first free staffer

    When a case needs judgment, your Chat Dashboard lights up. Whoever joins gets the transcript, the findings, and the affected server attached.

  3. 03
    Ticket always

    Ticket fallback when no one is online

    After hours, PanelBot keeps collecting detail, then files a ticket in the customer's billing portal with the diagnostic context and a proposed next step.

The night shift

The 2am lockout no customer can clear

2:14am. A customer's phone keeps retrying an old mail password, so the server firewall blocks their IP. Site, mail, cPanel, all gone, for them alone. There is no button for this in their cPanel. The fix lives on your side of the server.

Without PanelBot

  • Solofixed 9:14am

    Nothing moves until your alarm rings. The customer refreshes for seven hours.

  • Own stafffixed 2:30am

    A night tech clears it in minutes. Keeping one awake costs about $38,000 a year.

  • Shared deskfixed mid-morning

    An hour in their queue, then a macro. The real fix waits for a tech who holds root for dozens of hosting companies, and one compromised login over there reaches your servers. $5 a ticket.

app.panelbot.io · audit log
  1. 2:14:07"is the server down? nothing is loading for me"
  2. 2:14:19server is up for everyone else. found it: your IP is blocked, too many failed mail logins
  3. 2:15:02"oh. my phone. yes, fix it please"
  4. 2:15:46block removed. site, mail and cPanel back. logged.

99 seconds · 39¢nobody woke up, no root changed hands

The proper tools, the least access needed, never root. 39¢ is the worst case, on the smallest plan.

More than half of customers switch after one bad support experience. Most never complain first. The queue looks quiet right up until renewal.

See what 24/7 coverage really costs

Security

The AI talks. The code acts.

The part of PanelBot that talks to customers has no access to your servers. None. It can only pass a request to code that checks ownership and waits for a yes.

The AITalks

Conversation, classification, explanation

  • Understands the customer question
  • Asks for the right detail first
  • Explains the result in plain language
  • Decides when to confirm or escalate

Cannot run a command, open a shell, or touch your servers.

The codeActs

Verification, execution, audit

  • Verifies ownership of the account, domain and server
  • Enforces the safety rules in code, not in the model's judgment
  • Requires explicit confirmation for any change
  • Runs exactly the action that was approved, then logs it

The only layer that can act. It never trusts a prompt.

Read-only by defaultOwnership verified on every actionConfirmation for anything with impactImmutable, role-scoped audit
How the safety model works

Pricing

Plans from $24 a month

Every plan includes the widget, cPanel and DirectAdmin coverage, offline tickets, and 50+ languages.

Lite
$24 $29 /mo

billed $290 a year · save $58

billed monthly

75 AI conversations / mo

Around-the-clock AI support you could never staff yourself.

Start Lite trial
  • The full AI engine, every fix in chat
  • Escalations file as tickets in your portal
  • Widget shows "Powered by PanelBot"
Starter Popular
$83 $99 /mo

billed $990 a year · save $198

billed monthly

600 AI conversations / mo

Automate the L1 ticket flood, around the clock.

Start Starter trial
  • Eight times the conversation volume
  • Escalations file as tickets in your portal
  • Widget shows "Powered by PanelBot"
Growth
$250 $299 /mo

billed $2,990 a year · save $598

billed monthly

2,000 AI conversations / mo

For established hosts scaling support without scaling headcount.

Start Growth trial
  • Live Chat Dashboard, unlimited team seats
  • White-label: your brand alone, no badge
  • Your team takes over conversations live
Scale
$666 $799 /mo

billed $7,990 a year · save $1,598

billed monthly

7,000 AI conversations / mo

Your 24/7 front line at a fraction of a support team.

Start Scale trial
  • White-label, like Growth
  • Priority onboarding and rollout review
  • Custom integration help
Compare all plans

Questions

The things hosting operators ask first

The quick answers before a trial. The deeper ones live on the security and pricing pages.

Still have a question?

Ask our team, or start a trial and put it to PanelBot itself.

Talk to the team

No. It handles the repeat questions, collects diagnostic context, and hands off cases that need judgment, approval, or a live technician. Your team picks up the harder work with the boring parts already done.

cPanel has the deepest support today, and DirectAdmin covers the common hosting flows. The widget loads inside WHMCS or Blesta, so the conversation starts with billing identity and active services already known.

No. The agent never runs as root. It installs on your server as plain readable code, nothing compiled, nothing hidden, and you can read every line it will ever run. It refuses any request that is not authenticated.

Yes. Read-only checks run on their own. Anything that changes an account waits for the customer to confirm, and deletions take a second, typed confirmation. Only the critical few go to your team: terminations, suspensions, whole-account restores. You set the policy per tenant.

The assistant keeps the conversation going, asks the questions a technician would ask, then files a ticket with that context attached for the next shift.

Pick the 30 noisiest tickets from last month, run the trial against them on your own portal, and look at how many close in the chat.

Start reading: What PanelBot is Who it is for Onboarding Go live Embed the widget How it works Supported platforms FAQ

By section: Docs home Welcome Guides Security

Put it on your portal this week.

Start the 14 day trial on your own WHMCS or Blesta install. Cancel anytime, one click.

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